Facebook
Monitor your Facebook Page for comments, messages, reviews, and engagement. Get notified when customers or followers need a response.
Quick Setup
- Go to developers.facebook.com/apps
- Click Create App → select Business type → fill in details
- Go to Graph API Explorer (under Tools)
- Select your app, then click Get Page Access Token
- Grant the permissions:
pages_manage_posts,pages_read_engagement,pages_messaging,pages_read_user_content - Copy the Page Access Token
- Get your Page ID from your Facebook Page → About → scroll to Page ID
- In Phyllax → Integrations → Facebook → Connect → paste both values
Required Credentials
| Field | Where to find it |
|---|---|
| Page Access Token | developers.facebook.com → Your App → Graph API Explorer → Get Page Access Token (EAA...) |
| Page ID | Your Facebook Page → About → Page ID |
Token expiration
The token from Graph API Explorer expires in about 1 hour. To get a long-lived token (60 days), exchange it using the Access Token Debugger → click Extend Access Token. For a permanent token, use a System User token from Business Manager.
What Phyllax Monitors
| Schedule | What it checks |
|---|---|
| Comments needing reply | Recent comments on posts you haven't responded to |
| Page messages | Unread messages from customers or followers |
| Negative comments | Negative, spam, or inappropriate comments needing moderation |
| Post performance | Impressions, likes, comments, shares on recent posts |
| Page fan count | Follower count changes — growth or decline |
| Scheduled posts | Posts scheduled to publish in the next 24 hours |
| Brand mentions | Posts where your Page was tagged or mentioned |
| New reviews | New reviews or recommendations (flags 1-3 star reviews) |
| Customer questions | Questions about hours, menu, prices, availability, or how to order |
| Message from person | Messages or comments from a specific person or page |
Notification Actions
When Facebook finds something important, the notification card shows:
- Reply to comment — AI drafts a reply you can edit before posting
- Like — like the comment or post
- View post — open the post on Facebook
- Hide comment — hide spam or inappropriate comments
- View analytics — see post engagement metrics
All action chips that involve writing (Reply to comment, etc.) open the AI draft panel — AI generates a suggested response that you can edit before posting.
Troubleshooting
"OAuthException: Invalid access token"
Your Page Access Token has expired. Generate a new one from Graph API Explorer and update it in Phyllax. Consider using a long-lived or permanent token to avoid this.
"Requires pages_read_engagement permission"
Your app is missing required permissions. Go to developers.facebook.com → Your App → App Review → request the missing permission.
Page messages not showing
Make sure pages_messaging permission is granted and your Page has messaging enabled (Page Settings → General → Messages → "Allow people to contact my Page privately").